I just sat and listened as my wonderful wife — the incredible mother of our child, my partner in all things, the love of my life — tried to walk her grandmother through getting to the Facebook page and logging on, all via a phone call. In that one conversation, I heard so many elements of all the frustrating helpdesk phone calls I ever took. And all I could do was sit there and laugh quietly to myself. Some highlights…
“No, Grandma. You’re looking at your e-mail. You want to be in a WEB BROWSER.”
“That’s a CAPTCHA… No, it shouldn’t be easy to read.”
“No-no-no-no-no-no. NOT YAHOO.”
“That’s your password. You shouldn’t share that with anyone. Not (family member), (family member), or even (family member).”
I am a terrible, horrible person — I know…
kaffeekletch 